Support

Need a hand with Scratch Map? We're a small team and we read every message. Reach us at support@getscratchmap.com and we'll get back to you, usually within a couple of days.

Common questions

How do I mark a country as visited?

Tap the country on the map — it gets painted with its flag. Tap it again to unmark it (we'll ask you to confirm). You can also browse and toggle countries from the list.

I got a new phone. Where is my map?

Your map lives only on your device — there is no account and no cloud sync. If you restored your new phone from a backup of the old one (iCloud or Google backup), your map comes with it. Without a backup, the map from the old device cannot be recovered by us, because we never had a copy.

Do I have to pay again on a new device?

No. Your purchase is tied to your Apple ID or Google account. Just download the App again from the store with the same account — you will not be charged twice.

Why does the App ask for my location?

Only to center the map on where you are when it opens. It is optional — the App works fully without it, and your location is never sent to us.

A country's flag looks wrong or is missing

Write to us at support@getscratchmap.com with the country name and a screenshot if you can. Flag rendering is what we care most about, so these reports go to the top of the pile.